Customer Service During Your First Visit To The Element Vape Site

Customer Service During Your First Visit To The Element Vape Site

Element Vape has come along big time in the vaporizer and cloud vapes industries. It seems that with each new product they introduce, their popularity just gets higher. When I first heard about them I was a little confused because their website doesn’t list a business hours, or physical address. They also don’t offer free trials. So I went ahead and decided to try out their newest product, the Covid-19.

Element Vape

The Covid-19 looks just like an ordinary pen plus is quite small and portable. It may be used with an optional digital battery charger or AA battery. With all the digital battery charger you get an immediate smoke flavor, along with your choice of certainly one of three different refill packages. There are simply no age verification choices on the Covid-19, just my private preference.

If you usually are enthusiastic about the Covid-19, you will need to know specifically how to make an application for your free sample, that is included about the original website. I found that will the easiest way in order to apply for the particular free trial was by simply going to my email on our Gmail and examining the spam container. Once you possess visited the deliver button, your e mail should have delivered it in less than 10 minutes. However, if you are not necessarily sending your e mail in your signature affirmation, please keep reading through.

As part of their own incentive for me personally to review their own product, Element Vape has placed the code in their particular receipts. If an individual take just one glass from your current sample, you can use the particular code to receive your free sample. This means that the efforts to aid you out were not wasted. Yet if you are usually somebody who sent myself a defective device, please continue reading. We am about to be able to inform you what occurred to me.

My subsequent problem was with the shipping company, since they do not ship outside of the United Kingdom. They also do not ship to Australia or Canada. Considering that my local retail store does not stock the Element Vape covid-19, I had to purchase it online from the USA, and the company ships internationally, but will not deliver to the customers located within the UK. As an alternative of getting our money back (which I had developed left to pay for shipping), I had to be able to call customer services and explain our situation, and desire that they can transfer my return to their US shipping and delivery account. I asked for options, such as paying with regard to insurance on their particular worldwide shipping, or even paying for priority shipping.

Customer service associates from Element Vape did respond in order to my inquiries, nevertheless, they did not really return phone calls or email to be able to request additional details. I then noticed that they were making use of an “adult signature” on all correspondence sent to me. While I feel more comfortable with using this specific form on normal occasions for instance, when I receive a new massive amount business or must remind a person of the payment credited date or to notify my customers that will my store is usually closed, I am not comfortable using the “adult signature” format on online transactions. This format need to always be used when ordering products over the web, particularly if you might be ordering products in bulk or have any sort of product return policy.

As the result, I changed my payment approach and used an alternate method regarding payment, such as a credit card or PayPal. I would like to indicate that the representative that I spoke together with was very beneficial, and went over and beyond inside treating me with professionalism and producing sure that our needs were met. I would very appreciate if they will would provide me along with a phone number to contact them concerning any other concerns or concerns that I might have concerning my ordering procedure or upon delivery. It might have recently been nice to have a good email response to be able to my inquiry about the Element Vape covid-19.

In conclusion, Element Vape takes your requirements and provides all of them with care plus customer service. They provide a great item at reasonable prices, and they will take care regarding consumers. My general experience was good, and I highly enjoy the time that will they took to be able to check out my purchase and ensure that almost everything was alright. We would definitely suggest them to anyone who is in need of a dependable online retailer.